Expo Centre gets Top Honour at PMR.africa Awards

Sep 9, 2016 | Awards

The PMR.africa Business Excellence Awards Ceremony was held at the Randpark Golf Club on Monday 31 August 2015, and the Johannesburg Expo Centre is pleased to announce that it achieved an outstanding rating of 4.10 out of 5.00 in the category for the top Exhibitions and Events venue, taking home the coveted Diamond Arrow Award.

The PMR.africa magazine, which has been in existence for 25 years, publishes the survey results of its research projects, promoting companies, departments and institutions as entities for outstanding business. The purpose of the ceremony is to reward companies for excellence achieved in particular competencies.

“PMR.africa encourages companies to use the award as a unique marketing tool to enhance their competitiveness both globally and locally,” explains CEO Johan Hattingh. “More importantly, it should be used to thank all personnel and staff for helping to illustrate that the company, department or institution is an undisputed leader in its respective industry. This is because we believe that behind each successful and highly rated entity, there is a successful and hard-working team.”

This is a sentiment shared by JEC CEO Craig Newman who accepted the award on behalf of the Expo Centre team. “This award is the result of hard work by a wonderful group of people,” he says. “It’s for the people working behind the scenes so that they may know that what they do is valued, acknowledged and rewarded. It is also for our prospective clients whom we wish to convince of our ability to deliver.”

The PMR.africa awards are the culmination of a research process whereby companies and institutions are given a rating based on South African respondents’ perceptions of specific attributes or criteria, with a strong emphasis on evaluating and measuring customer service and customer satisfaction.

“The award is valuable in many ways,” says Hattingh. “It can be referred to in any advertising or promotional material, which helps to create brand awareness and sets a benchmark for the industry, representing a goal for others to aspire to. Above all, the awards signify competitiveness, effectiveness, excellence, leadership, resilience, excellent customer service and customer satisfaction.”

The Event and Exhibition Venues were rated according to 17 attributes, including access to facilities, catering quality in relation to cost, cleanliness of space prior to the event, and value for money. Other requirements included environmentally-friendly structures, facilities for disabled persons, parking facilities, security, reputation, on-site office facilities for organisers and willingness to go the extra mile.

The Sandton Convention Centre won Gold, achieving a rating of 3.85 out of 5.00 but it was the JEC that came out on top, winning its 3rd Diamond Arrow award and 5th PMR.africa award in total. “The last time we achieved a first place was in 2011 so we are very happy to have done it again,” says Newman. “It confirms to us that we are delivering on our objectives and it motivates us to raise the bar even higher.”

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